Customer Service Policy

At the heart of our brand is a dedication to providing a seamless, transparent, and supportive shopping experience. From the moment you explore our collections to the arrival of your package and beyond, every aspect of our customer service is designed to prioritize your satisfaction. This policy outlines our operational standards for shipping, returns, refunds, payments, and support. We believe clear communication and reliable service are essential to building lasting trust with our community of beauty enthusiasts.

Shipping & Delivery

We have streamlined our fulfillment process to ensure your cosmetics arrive safely and on schedule. All orders are carefully prepared and dispatched within one to three business days following purchase confirmation. Once your package leaves our warehouse, you can expect delivery within an estimated six to twelve days. This timeline applies uniformly to all destinations, providing consistent and predictable service regardless of your location.

Every order qualifies for complimentary standard shipping, with no minimum purchase threshold required. If your timeline requires faster transit, expedited shipping options are available at checkout to accelerate processing and delivery. Upon dispatch, you will receive an automated confirmation containing real-time tracking information, allowing you to monitor your shipment every step of the way.

Returns & Exchanges

We want you to feel completely confident in your purchases, which is why we offer a generous sixty-day return window from the date your order is delivered. This extended period gives you ample opportunity to test our facial, eye, and lip products, or to explore the contents of our sets and gift boxes at your own pace.

To be eligible for a return, items must be in their original condition, unopened or lightly tested, with all packaging, seals, and accessories intact. Gift boxes and curated sets should be returned together with all included components. To initiate a return or request an exchange for a different shade or product variation, please visit our Contact Us page. Our team will verify your order, provide clear return instructions, and issue a secure return authorization.

Refund Processing

Once your returned items are received and inspected at our fulfillment center, refunds are processed within five to ten business days. The refund will be issued to the original payment method used during checkout. Please be aware that depending on your bank or payment provider, additional processing time may be required for the funds to appear in your account.

Standard shipping costs are non-refundable, as complimentary shipping is applied to all orders at checkout. Expedited shipping fees may be refunded if the return results from a product defect or a fulfillment error. For customers who prefer immediate resolution, store credit is available as an alternative to direct refunds and can be applied toward future purchases as soon as the return is verified.

Payment & Currency

All pricing, checkout transactions, and financial records on our website are conducted exclusively in United States Dollars (USD). This unified currency structure ensures complete pricing transparency, eliminates exchange rate fluctuations, and prevents unexpected conversion fees. We accept major credit cards, digital wallets, and other secure payment methods, with all financial data protected by advanced encryption and industry-standard security protocols.

Prices displayed on product pages reflect the final amount at checkout, excluding any applicable taxes or duties based on your region. Promotional discounts, bundle offers, and seasonal campaigns are automatically applied during the checkout process, requiring no additional codes or manual adjustments.

Customer Support & Communication

Your experience with our brand is our top priority. Our customer service team is trained to provide accurate, timely, and personalized assistance for any inquiry, from product recommendations and shade matching to order tracking and post-purchase support.

For all customer service needs, including return requests, shipping questions, or general feedback, please visit our Contact Us page. You will find our official email address and a direct inquiry form designed for efficient communication. We aim to respond to every message within one business day. Should your request require additional review or coordination with our fulfillment partners, we will keep you informed throughout the process.

Order modifications or cancellations should be submitted as soon as possible via our Contact Us page. Once an order has progressed to the packing or dispatch stage, adjustments may no longer be feasible, but our team will always explore available options to accommodate your needs.

Quality Assurance & Product Care

Every item in our facial makeup, eye and lip collections, and curated gift sets is developed under strict quality control standards. We prioritize safe, high-performance formulas that deliver consistent results while meeting international cosmetic safety guidelines.

To preserve product integrity and ensure optimal performance, we recommend following the application instructions provided on each item and storing cosmetics in a cool, dry environment away from direct sunlight and extreme temperatures. If you experience any concerns regarding product texture, scent, or performance, our support team is available to assist with troubleshooting or replacement guidance.

Policy Updates

We continuously refine our operations to enhance your shopping experience and respond to evolving customer needs. This Customer Service Policy may be updated periodically to reflect improvements in shipping logistics, return procedures, payment options, or support workflows. Any revisions will be published directly on this page, and we encourage you to review it regularly to stay informed about our current standards.

Thank you for choosing us as your trusted beauty destination. We are honored to be part of your daily rituals, creative expressions, and special moments, and we remain fully committed to delivering exceptional products, transparent policies, and outstanding customer care.