Shipping Policy

We believe that exceptional beauty products deserve exceptional delivery service. From the moment you place your order to the instant your package arrives at your door, every step of our shipping process is designed for reliability, transparency, and your complete peace of mind. This policy outlines our standardized approach to order processing, delivery timelines, shipping options, and tracking support, ensuring you have all the information needed for a seamless shopping experience.

Order Processing & Dispatch

Every order placed on our website enters our fulfillment workflow immediately following payment confirmation. Our dedicated logistics team carefully prepares, quality checks, and packs each item with protective materials to ensure your facial makeup, eye and lip products, or curated gift sets arrive in pristine condition.

All orders are processed and dispatched from our fulfillment center within one to three business days. This timeframe excludes weekends and recognized holidays, during which our warehouse operations follow a reduced schedule. Once your package has been handed to our shipping partner, you will receive an automated dispatch confirmation containing your unique tracking number and a direct link to monitor your shipment in real time.

Delivery Timeline & Global Coverage

We have optimized our logistics network to provide consistent, predictable delivery windows for customers worldwide. Regardless of your location, all orders are delivered within an estimated six to twelve days following dispatch. This unified timeline applies to every destination we serve, eliminating confusion and ensuring you can plan for your beauty essentials with confidence.

Delivery estimates represent typical transit durations under standard operating conditions. While we strive to meet these windows consistently, occasional delays may occur due to factors beyond our control, such as customs processing, regional carrier constraints, or unforeseen logistical disruptions. In such cases, we will proactively communicate with you and work diligently to resolve any delays as quickly as possible.

Complimentary Shipping on All Orders

We believe premium service should never come with hidden costs. That is why every single order placed on our website qualifies for complimentary standard shipping, with no minimum purchase requirement. Whether you are purchasing a single lipstick or a complete gift collection, shipping is always free, always included, and always handled with the utmost care.

This benefit applies automatically at checkout, requiring no promotional codes, membership tiers, or special conditions. Our commitment to free shipping reflects our dedication to making high quality cosmetics accessible, convenient, and enjoyable for every customer.

Expedited Shipping Options

We understand that sometimes you need your beauty essentials sooner. For customers who require accelerated delivery, expedited shipping options are available at checkout. Selecting an expedited service prioritizes your order in our fulfillment queue and engages faster transit routes through our carrier network, reducing your overall delivery timeline.

Expedited shipping fees are calculated transparently at checkout based on your destination and selected service level. All expedited orders retain the same careful packaging, quality verification, and tracking support as standard shipments, ensuring speed never compromises care. If you have questions about expedited availability for your region, please visit our Contact Us page for personalized assistance.

Tracking Your Order

Transparency is central to our shipping philosophy. As soon as your order leaves our facility, you will receive a shipping confirmation email containing your tracking number and a direct link to your carrier's tracking portal. This allows you to monitor your package's journey in real time, view estimated delivery dates, and receive proactive updates on any status changes.

Tracking information typically becomes active within twenty four hours of dispatch. If your tracking link does not display updates immediately, please allow a brief processing window for carrier systems to synchronize. Should you encounter any difficulties accessing your tracking details or notice unusual delays, our support team is ready to investigate and provide clarity.

Address Accuracy & Delivery Instructions

Accurate shipping information is essential for successful delivery. Please review your shipping address carefully during checkout, ensuring all fields including name, street address, city, postal code, and contact number are complete and correct. We are unable to modify shipping addresses once an order has entered the dispatch phase, so prompt verification is important.

If you require special delivery instructions such as leaving your package with a neighbor, selecting a preferred delivery window, or designating a secure drop off location, please include these details in the order notes field at checkout or contact our team via our Contact Us page prior to dispatch. While we will make every reasonable effort to accommodate your requests, final delivery protocols are determined by our carrier partners and local service standards.

Undeliverable Packages & Return to Sender

In the event that a package cannot be delivered due to an incorrect address, failed delivery attempts, or recipient unavailability, our carrier will typically hold the shipment at a local facility for pickup or attempt redelivery according to their standard procedures. If the package is ultimately returned to our fulfillment center, we will notify you via email to discuss next steps.

For returns to sender resulting from customer provided address errors, we may offer reshipment upon verification of corrected details, with any additional shipping costs assessed at the time of re dispatch. If you prefer a refund in lieu of reshipment, standard refund processing timelines will apply once the returned package is received and verified at our facility.

Customs, Duties & International Considerations

All orders are shipped with full transparency and compliance with international trade standards. While we handle all export documentation and coordinate closely with customs authorities, please be aware that certain destinations may assess import duties, taxes, or handling fees upon arrival. These charges are the responsibility of the recipient and are determined solely by your local customs office.

We recommend reviewing your region's import regulations prior to placing an order to avoid unexpected delays or fees. Our customer service team is available to provide general guidance on international shipping practices, though we cannot predict or influence the assessment policies of individual customs authorities.

Lost or Stolen Packages

We take the security of your shipment seriously. If your tracking information indicates delivery but you have not received your package, we encourage you to first check with household members, building management, or neighboring addresses. Carriers occasionally leave packages in discreet locations or with authorized recipients to ensure safety.

If your package remains missing after these checks, please contact us immediately via our Contact Us page. We will initiate a trace investigation with our shipping partner and work to resolve the situation promptly. For verified lost or stolen shipments, we will arrange a replacement order or issue a full refund based on your preference and product availability.

Shipping Policy Updates

As our logistics partnerships evolve and customer needs change, we may periodically refine this Shipping Policy to reflect improvements in our delivery infrastructure, carrier options, or operational standards. Any updates will be published directly on this page with clear indication of revised content. We encourage you to review this policy occasionally to stay informed about our current shipping practices.

Contact & Shipping Support

Your satisfaction is our priority, and our dedicated support team is here to assist with any shipping related inquiry. Whether you need help tracking an order, clarifying delivery timelines, updating address details prior to dispatch, or understanding expedited options, we are committed to providing accurate, timely, and personalized guidance.

For all shipping questions and order support, please visit our Contact Us page. You will find our official customer service email address and a streamlined inquiry form designed for efficient communication. Our team responds to every message with care and professionalism, ensuring your experience with us remains seamless from browse to delivery and beyond.

Thank you for choosing us as your trusted beauty destination. We are honored to deliver not only premium cosmetics but also the reliable, transparent service you deserve.